SHOPLINE App store: e-commerce app marketplace

Messages

Bring together customer messages from all of your messaging and social channels. Increase efficiency and customer satisfaction by responding to customers in real-time.

4.7

Developer: SHOPLINE

Sales channel

Free

Efficient and real-time messaging options

Create customized automated replies for a range of customer enquiries. Greet new customers, answer common questions, display product links. Enable the Chat widget or Smart Reply assistant to standardize communication and save you time.

Multi-channel dialogue with your customers

Communicate with customers through different channels including email, social media, SMSCommunicate with customers on their channel of choice from a single interface in your store – from your social channels, to email or SMS – all within one easy to use dashboard.

Analyze session data

Enhance your strategic decision making by analyzing post-sales analytics and staff performance over time from the one page data dashboard.

App preview

About this app

Messages unifies the management and processing of customer relationships through your social media channels. Manage communications via email, DMs, or in-store chat prior to analyzing via parameters including message type, date and other conditions.

Support

Privacy
Help center

Contact the developer

chenhan@shopline.com

Reviews

4.7 Rated by 25 users

Tell us about your experience with Messages

DailyDeals United States

This feature is easy to use!

Little Luxe Co. Singapore

If you're unsure about using the app, like I was, just reach out to support—they'll resolve everything. The app is fantastic.

EasyShop Singapore

It supports all kinds of social channels—so convenient!

Messages