YundaDesk

Add YundaDesk chat to your storefront and keep store conversations and relevant order context in one support workspace.

Free

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Storefront chat

Add YundaDesk chat through the platform-supported Theme App Extension so shoppers can start conversations from the storefront.

Unified support workspace

Handle storefront conversations in the YundaDesk shared support workspace, where support teams can respond from one place.

Read-only store context

Use supported customer, order, product, and store context while helping shoppers, without changing store records.

YundaDesk connects your storefront to a shared customer support workspace. After installation, merchants can enable the YundaDesk chat widget through the platform-supported theme app extension. New storefront conversations appear in YundaDesk, where support teams can reply from one workspace and use relevant read-only store context while assisting shoppers. The app uses secure platform authorization and stores access credentials in YundaDesk's secret storage. It can synchronize supported store, customer, order, and product records into a tenant-isolated workspace. Platform availability for cart and abandoned-checkout data is shown explicitly in YundaDesk. This release is read-only. It does not refund or cancel orders, change addresses or inventory, update customer records, create discounts, or send automated recovery messages. Merchants can disconnect the store from YundaDesk or uninstall the app from the commerce platform. Uninstall, privacy, and deletion events are processed by YundaDesk's shared data-disposition workflow.

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