About CorePiper CorePiper is an AI agent platform that resolves customer support issues end-to-end — so your team stops copy-pasting between Shopline, your helpdesk, and carrier portals, and starts approving finished resolutions instead. What CorePiper does for Shopline merchants When a customer message comes in — a damage claim, a return request, a "where is my order," a refund dispute — CorePiper connects directly to your Shopline store to pull the context it needs: order details, line items, fulfillment status, shipping information, customer history, and more. It then makes a decision based on the workflows and criteria you define, drafts the next action, and waits for your team to approve. No more toggling between five tabs to handle one ticket. How it works Connect your Shopline store. CorePiper reads order data, fulfillment status, customer records, and product information in real time — securely, with encrypted credentials. Upload your playbook. Drop in your returns policy, damaged-goods procedures, refund rules, and escalation guidelines. CorePiper reads them and builds agents around your actual processes — not a generic template. Set your criteria with workflows. Decide what the AI can do automatically, what needs human approval, and what should escalate. For example: "If the order is under $50 and within 30 days, auto-draft a replacement. If over $200, flag for manager review." The AI investigates and acts. When a ticket arrives, CorePiper classifies it, pulls the relevant Shopline order data, checks it against your rules, and drafts a complete resolution — refund, replacement order, return label, customer reply, or escalation. Your team approves. Every action requires a human to approve, reject, or correct. CorePiper learns from every decision and gets sharper over time. What gets resolved Damage claims (with photo analysis) Returns and exchanges Lost or delayed packages Refund requests and disputes Order modifications and cancellations Chargebacks and escalated reviews "Where is my order" inquiries Wrong-item-shipped issues Beyond Shopline CorePiper isn't locked to one platform. It connects across the tools you already use — Zendesk, Freshdesk, Salesforce, Gmail, FedEx, UPS, your WMS, and more — so a single ticket can trigger actions across your entire stack. One workflow. No duct-tape integrations. Why merchants choose CorePiper Live in a day, not a quarter. Most merchants are running their first agents within 24 hours of connecting their store. 30–55% lower case processing costs. Without scaling headcount. Your playbook, running 24/7. The institutional knowledge of your best reps, encoded and always on. You stay in control. Every action is logged, transparent, and approved by a human before it touches a customer or an order. Enterprise-ready. Encrypted credentials, SOC 2-aligned practices, GDPR-compliant data handling, and full audit trails. Built for support teams that are tired of busywork Most "AI for support" tools either send canned replies or require massive ticket volumes and six-figure contracts to do anything real. CorePiper is different: it executes operational work — filing claims, creating replacement orders, issuing refunds, updating fulfillment — using your rules, on your stack, at a price that makes sense for growing brands. Install CorePiper, connect your Shopline store, upload your playbook, and watch your support workflow run itself — with your team in the driver's seat.